Refund Policy & Milestone Acceptance

Clear Commercial Commitment

At ASAD ECHO LIMITED, we build bespoke web platforms, custom applications, and enterprise software. Because professional software engineering requires dedicated developer hours, architectural design, and staging environments, our refund framework is strictly tethered to milestone deliverables and verifiable acceptance criteria.

• Company: ASAD ECHO LIMITED

• Trading Address: Office 7578 58 Peregrine Road Hainault Ilford, London, Essex, United Kingdom, IG6 3SZ

• Invoicing Currency: GBP, EURO, USD, SEK

1. Milestone-Based Commercial Protection

To protect client capital, we structure projects into distinct phases. Clients only fund subsequent phases upon inspecting and approving the deliverables of the previous milestone:

Discovery & Design Milestone: Includes technical wireframing, component design systems, and architecture schemas. If a client is not satisfied with initial design prototypes, they may cancel before code implementation begins with no further milestone obligations.
Core Engineering Milestones: Development phases are deployed to secure staging servers for iterative client inspection. Payment for an engineering milestone is only due once the staging build satisfies the sprint requirements.
Final Deployment & Handover: Production rollout, source code IP assignment, and domain DNS cutover occur only after final sign-off.

2. Refund Eligibility Guidelines

Eligible for Full or Partial Refund

Initial deposit refunded 100% if project cancellation is submitted in writing prior to kickoff and architectural scoping commencement.
Pro-rata refund of unspent development hours if a project is paused or terminated mutually mid-sprint.
Material failure to deliver verified technical specifications that cannot be remedied within 30 calendar days.

Ineligible for Refund

Milestones that have received formal written client approval and sign-off.
Delivered bespoke source code repositories where full intellectual property ownership has been transferred to client control.
Third-party disbursements incurred on client behalf (e.g., domain purchases, SSL certificates, cloud server hosting fees, commercial font licenses).
Delays resulting from client failure to supply necessary copy, assets, credentials, or review feedback.

3. Post-Delivery Defect Warranty

In lieu of complex refund disputes after go-live, all bespoke web projects include a 30-day to 90-day comprehensive technical warranty. If any code defect, responsiveness issue, or script conflict is identified within this period, ASAD ECHO LIMITED will debug and patch the issue with highest engineering priority at zero cost.

4. Refund Claim Procedure

To initiate a formal review or submit a cancellation request, email our billing department at info@asadecho.ltd with your Invoice Reference and detailed description of the matter. We investigate all requests within 3 business days and process approved refunds directly to the original payment method within 5–7 business days.

Billing & Client Accounts Support

Have questions regarding milestone billing schedules or project cancellation terms?